Monitoring, Administration, Remote Management, Server Maintenance ...
Infrastructure Management, ISP Management, Domain & Hosting Management ...
Remote Support, Application Support, Asset Management, Desktop Maintenance ...
IT Service Management - Service Desk
Delta Solutions Service Desk is a central contact point for all IT related issues for your corporate users. We provide your local access number, email and web-based helpdesk to contact us. All requests will be logged to our service desk systems that accessible via website.
Our Service Desk is highly efficient and reliable in handling customers’ Incidents and Service Requests.
Delta Solutions Service Desk (formerly called IT Support) is aligned with ITIL best practices to resolve incidents in timely manner followed by well defined escalation (if required) procedures.
With our flat-rate monthly pricing, Delta Solutions IT Service Management provides you with fully managed; Unlimited Remote Support, Unlimited 24/7 Monitoring, Best Practices Approach, Process and Procedure, Network Documentation and Regular Reports, all at a fixed monthly fee per device.
Server Management
Plan includes unlimited monitoring, unlimited remote management, unlimited remote administration
and maintenance in regular basis.
Network Management
Plan includes unlimited ISP management, router/switch management, Anti Virus management, Infrastructure
management and Domain & Hosting management.
Desktop Management
Plan includes Remote Support, Microsoft Application Support, Asset Management, Patches and Defragmentation
management, Anti Virus management and other modifications required to operate correctly.